What is the first thing I should check if I have a wireless connectivity issue?

When Anesthesia Touch cannot connect to the server, data from the network will not appear in IntraOp: Vitals may not appear on the record (where vitals transmitters are installed) or documents or updates do not appear for cases. An unsaved changes indicator may appear near the logged in user's name. 

To begin troubleshooting, on the affected device try to open up a web page such as a news site which frequently updates content. If the device can access the Internet and news sites show recent updates, then the connectivity issue is isolated to Anesthesia Touch. 

To try to resolve the issue, first log out of Anesthesia Touch (charting will be saved locally on the device until a network connection is established) and restart the application. If there is still no network connection, logout and fully shut down the device (iPad or Windows) and then restart. 

If other applications on the device (e.g., web browsers, other clinical applications) continue to get content from the network but Anesthesia Touch still cannot, contact support with the time of the issue and the known impacted devices.